I mean the phone system has been great everybody's loving it, configuration's easy.  Specifically it's the ability to let people be in on a ring group while they're not in the office.  So it makes working from home more accommodating.  Everybody's very happy about it.  A lot less stress dealing with multiple reps at the same time, a lot less stress with the actual interface and a lot more control over visibility.  So from an organization standpoint, it's a lot better as well.

Everything's been a huge step up from the last program with a minimal technical background I could still handle the entire administration system.  The call quality is incredible, hasn't been a single complaint.  The inter -office chat system works very well.  I like the fact that it's not hosted in my office anymore.