2/3/2022

From Multi-step to Direct Internal Communications with an Easy-to-Deploy System

It was night and day in terms of usability and reliability.

It's the little things like the call quality is a lot better. I think the software, the soft-phone that works a lot better, it's easier to deploy. And, I can just say, hey, you got a welcome email, go to that website, log in and you're done.

One thing we did change, so originally we had only, I think three auto attendants or switchboards you'd call our main number and you get three different options. Now for the Administrative Department, it just went straight to our Receptionist. We added, our Accounting Department, our Engineering Department, our Closings, we added those and that's been a help. For our customers / shareholders, instead of calling and going through a few steps, they can, a little bit more easy, get to the person they need to talk to. Do it sooner if you can.

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Stop Frustrating Customers

2/3/2022

From Multi-step to Direct Internal Communications with an Easy-to-Deploy System

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Stop frustrating customers

Transcript

It was night and day in terms of usability and reliability.

It's the little things like the call quality is a lot better. I think the software, the soft-phone that works a lot better, it's easier to deploy. And, I can just say, hey, you got a welcome email, go to that website, log in and you're done.

One thing we did change, so originally we had only, I think three auto attendants or switchboards you'd call our main number and you get three different options. Now for the Administrative Department, it just went straight to our Receptionist. We added, our Accounting Department, our Engineering Department, our Closings, we added those and that's been a help. For our customers / shareholders, instead of calling and going through a few steps, they can, a little bit more easy, get to the person they need to talk to. Do it sooner if you can.

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